Refund & Cancellation Policy

Last updated: 12 October 2026

Paid checkout is not currently available. This policy describes the subscription offer that will apply when checkout is enabled. Account registration does not start a trial or authorize a payment.

1. Seven-day card-required trial

A trial subscription lasts seven days and requires a valid card. It begins when checkout confirms the trial. The checkout will state the trial end date, first payment date and recurring price. Cancel before the trial ends to avoid the first subscription charge. Unless canceled, the subscription becomes paid at the end of the trial and renews monthly.

2. Subscription price

One workspace costs €20 per month, including the owner and one additional admin or member. Solo use also costs €20 per month. Each user beyond the included two adds €7 per month. Prices are in EUR, before applicable taxes unless checkout states otherwise. The confirmed checkout amount governs your purchase.

3. Canceling renewal

When billing is enabled, use the subscription management link in your Paddle purchase email or customer portal to cancel. You can also request help at support@golevelbeyond.com or Paddle buyer support. Contact us before the next charge if you cannot access the cancellation controls.

Cancellation stops future renewal. If you cancel during a paid period, access normally continues until the end of that period. Cancellation alone does not refund a payment already made. Deleting an account, leaving a workspace or disconnecting an integration is not a subscription cancellation.

4. Fourteen-day first-payment refund

You may request a full refund of your first subscription payment within 14 calendar days of that payment. The window begins with the first actual payment after the trial, not account creation or the trial start. No reason is required. Fraudulent claims or deliberate abuse of repeated trials or refunds may be refused to the extent permitted by law.

Email support@golevelbeyond.com with the purchase email address, workspace name and transaction reference if available. Say that you want a first-payment refund and cancellation of renewal. Do not include a password, full card number or card security code. We will help locate the purchase and arrange the refund through the payment provider.

5. Renewal payments and other requests

Our additional 14-day guarantee applies to the first payment, not automatically to every renewal. Other requests are assessed under the payment provider's policy and applicable law. Report duplicate, unauthorized or incorrect charges promptly. Cancellation does not normally provide a partial refund for unused days or reduced team size, unless the checkout terms, provider policy or applicable law require one.

6. How refunds are processed

Paddle is the intended Merchant of Record. Once enabled, its Refund Policy and Buyer Terms also apply to purchases. Our first-payment guarantee is an additional commitment, not a restriction of rights under those terms or applicable law.

Approved refunds are processed through the payment provider, normally to the original payment method. Bank and provider processing times vary; a request or approval does not mean the funds arrive immediately. A full refund ends the paid entitlement for the refunded period. We will explain the resulting access status when arranging the refund.

7. Workspace records after access ends

For paid subscriptions, you may request recovery or export for 30 days after access ends before workspace records are removed from active systems, as explained in the Privacy Policy. This future billing-related lifecycle is not currently active. It does not apply to deliberate workspace deletion, which removes active records. Export important records before deleting a workspace.

8. Your legal rights and contact

Nothing in this policy removes rights that applicable law makes mandatory, including remedies for defective or misdescribed services and any applicable withdrawal rights. The fraud and abuse exception does not override those rights.

Service operator: Valentin Cvetanovski, trading as GoLevelBeyond, Dimce Antuleski no 66, 7500 Prilep, Republic of North Macedonia. Contact: support@golevelbeyond.com. Related documents: Terms & Conditions and Privacy Policy.